The ITSM (IT Service Management) service provides a structure for putting people, processes, and technology together to work proficiently, offer superior services and deliver outstanding customer service.
The following principles are strategic in nature and govern the entire ITSM Program to provide consistency across all in-scope UFIT processes and teams.
Unified Service Management Approach - "Customer View"
The entire UFIT organization functions as a single, seamless organization with common objectives and standard practices for delivering services.
Cohesive ITSM Process Execution - "One Process"
All UFIT staff adheres to the ITSM process policies, standards, and procedures.
Common ITSM Platform - "One Tool"
The UFIT organization leverages a common toolset to automate and enable ITSM processes for efficiency and consistency.