People
- UFIT ITSM Charter
- Understanding Support Tiers in myIT
- myIT Referral Guide to Teams & Classifications
- myRequest – License Purchasing Process
Process
- Incident Management Target State Process
- Request Fulfillment Target State Process
- Change Management Target State Process
- UFIT Change Management Quick Reference Guide (QRG) Jan2017
Technology
- OIT 200 myIT Tool–Incident and Request Management (text version)
- Prioritizing Service Requests & Incidents
- Best Practices and Tips
- myIT Change Management Training Guide (how to)
- OIT201.b: myIT Change Management Training Course
- Accessing Journal Notes in myIT 8.2’s Web Client
- myIT Service Portal User Guide
- UFIT Change Management Quick Tip: Approving myIT Change Requests by Email
- myIT Tip for Web Client Users