Listed below are myRequest product improvements and platform enhancements.
Incident ID |
Scope |
Description |
Published |
| 10622367 | Global | New ITBC / Request / Ticket Detail tab, which includes viewing, emailing, and printing the Ticket Detail Report | 2/14/2017 |
| 10528437 | Global | Time stamp now included when printing Journal Mail History items | 12/13/2016 |
| 10559626 | Global | Larger Description field within tickets | 12/6/2016 |
| 10538181 | Global | When selecting the “Close as Duplicate” option, users now have the ability to search for the duplicate ticket versus having to enter the Ticket ID | 12/6/2016 |
| 10534684 | Global | Users can now add multiple attachments by holding the CTRL button when selecting files to upload | 12/5/2016 |
| 10534672 | Global | Users have the ability to remove attachments by right-clicking on the file name and selecting “Remove” | 12/5/2016 |
| 10528426 | Global | Increased the size of Journal Mail History boxes, so users could read more information without zooming | 11/29/2016 |
| 10528310 | Global | Tasks’ Description fields now use Rich Text formatting which allows users to add images and change the font | 11/22/2016 |
| 10410414 | Global | Customer – Internal records now have an “Alternate E-mail Address” field, allowing personal email addresses to be included when customers submit tickets and diminishing the amound of “Default Customer” tickets | 11/22/2016 |
| 10369279 | Global | Ability to clone tickets via the “I Want To” tile | 5/10/2016 |
| 10350041 | Global | “Add Attachment” button within the Customer Portal when submitting tickets | 5/4/2016 |
| 10358458 | Global | Added “New Tasks” link within the “I Want To” tile | 5/3/2016 |
| 10347768 | Global | Added “Go to Parent Record” link within Tasks | 4/19/2016 |
| 10660417 | EMBSO | Update EMBSO Selector Search Window | 4/3/2017 |
| 10666259 | EMBSO | Add “Take Ownership (Select Team) Option | 3/28/2017 |
| 10660383 | EMBSO | Update Duplicate Ticket Tab in Arrangement Bar | 3/21/2017 |
| 10625108 | EMBSO | Add New “Customer Group” Field to Request Screen | 3/14/2017 |
| 10654568 | EMBSO | Enable Related Ticket Functionality | 3/14/2017 |
| 10399518 | EMBSO | Added new “Attachment Count” field to the Journal Notes tab; this will show the number of incoming attachments for all Journal Mail History | 1/17/2017 |
| 10569354 | EMBSO | Related Tickets tab with secure, linking functionality has been enabled | 12/29/2016 |
| 10361253 | EMBSO | “My Closed EMBSO Requests” grid added to the Customer Portal | 5/3/2016 |
| 10666585 | IFAS | Configure HR Notifications to be Recorded Only Once in Journal Note Area | 3/27/2017 |
| 10659666 | IFAS | Update Default Sorting for Journal Note Grid | 3/21/2017 |
| 10650106 | IFAS | Updated dashboards with customized colors to mimic UF’s branding | 3/7/2017 |
| 10641244 | IFAS | Added a “Related Requests” tab to tickets, which allows users to securely (un)link and created related requests | 3/7/2017 |
| 10636760 | IFAS | Created a more dynamic, running total field for the Pending durations | 2/28/2017 |
| 10528432 | IFAS | Added “My Tickets’ Completed Tasks” gauge to IFAS’ dashboards | 11/29/2016 |
| 10359877 | IFAS | Update to Grants specifics | 5/10/2016 |
| 10643373 | UFIT Business Center | Enabled the Parent/Child Ticket functionality for ITBC | 2/28/2017 |
| 10554977 | UFIT Business Center | Updated ITBC Flex Codes | 2/14/2017 |
| 10549123 | UFIT Business Center | Customer Portal updated to have the Services and Subcategories in a prioritized ordered, instead of being alphabetized | 1/24/2017 |
| 10593151 | UFIT Business Center | Ticket owner is now notified via email when the customer or another user adds a comment or replies to an email | 1/17/2017 |
| 10547803 | UFIT Business Center | New “Gator 1 Card/ Lenel Access” subcategory | 1/17/2017 |
| 10410241 | UFIT Business Center | Updated the default grid to have the “Last Modified Date Time” field included | 6/7/2016 |
| 10353123 | UFIT Business Center | Updated generic email template | 4/19/2016 |
| 10351075 | UFIT Business Center | Updated confirmation email template | 4/19/2016 |
| 10350165 | UFIT Business Center | Updated specifics for Human Resources – Job Changes subcategory | 4/19/2016 |
| 10347792 | UFIT Business Center | Moved the “Submit” button within the Service Catalog | 4/19/2016 |