RoleNameEmail
Project Sponsor David Gruber

dagrube@ufl.edu

Delivery Manager Ayola Singh-Kreitz

ayola@ufl.edu


ITSM Team

RoleNameEmail
myIT Lead Jamie Cook

cookej@ufl.edu

myRequest Lead Emily Pfeffer

epfeffer@ufl.edu

Change/Configuration Lead Jay Bierman

sheardg@ufl.edu

myIT and Business Management Liaison Brian Cashen

brian.a.cashen@ufl.edu


IT Process Owners

RoleNameEmail
Incident Process Owner  Richard Lowery 

ufrich@ufl.edu 

Change Process Owner  Sheard Goodwin 

sheardg@ufl.edu 

Problem Process Owner Todd Williams 

tcwill@ufl.edu 

Configuration Management  David Huelsman 

david@ufl.edu 

Service Catalog Management  Nigel Chong-You 

nigelc@ufl.edu 


Platform Administration

RoleNameEmail
Platform Owner Brandon Vega

brandonvega@ufl.edu

Platform Manager  Adam Bellaire

bellaire@ufl.edu

Tool Administrator Tim Freeman

tfreema@ufl.edu

Tool Administrator MyCah Pleasant

mpleasant@ufl.edu


Customer Value Leads

RoleNameEmail
Strategic Communications Lead  Angie Brown

aabrown@ufl.edu 

myIT and Business Management Liaison Brian Cashen

brian.a.cashen@ufl.edu