Best practices and tips

Safari, Chrome and Firefox are the optimal browsers for myIT.
Be sure to logout of myIT when you’ve completed your work.
Review the myIT Referral Guide if you are unsure of which team or team member to assign.
Ensure you are using the tool to generate emails so conversations are properly tracked.
Text in the “resolution” field is for the customer; not for UFIT.
Our goal is to provide excellent service. Accountability is essential to our success.
Remember: All communications in myIT are visible to the customer. Ensure your messages are professional, respectful and mindful of the customer’s needs.

Resources