UFIT - Service Catalog and Homepage
The Service Catalog will be undergoing enhancements to better reflect the services that we provide. Simplifying the Subcategory is the first enhancement to go live.
For most offerings in the service catalog, there are five subcategories: Add, Modify, Delete, Information, and Report an Incident. The first four are all Service Requests, which creates confusion for myIT users. Since the lowest grain of data needed is Service Request or Incident, the multiple Subcategories are not needed and have been removed.
For this enhancement, no action on the part of users is needed. As updates are made, the service catalog will be updated. In addition, any templates and email monitors that utilize the changed classifications will be updated.
During the June 2 Change window, and over the following weeks, work will continue to remove Add, Modify, Delete, and Information, leaving only Service Request and Report an Incident.