UFIT - Service Catalog and Homepage
The Service Catalog will be updated to align with Educause standards. This will help UFIT continue in its maturity from departmental silos to a service-oriented organization
For this enhancement, no action on the part of users is needed. All the existing tickets will be updated to their new classification based on the classification crosswalk. In addition, all email monitors and templates will be updated to reflect the new classifications. To assist with ticket classification, an updated referral guide can be referenced here.
Beginning at 5:00p on May 20th, the Service Improvement Team will begin by disabling access to myIT in order to prevent tickets from being created or changed while the Service Catalog is being updated. We will then update the Service Catalog and install the new email monitors and templates. Once testing is completed, access to myIT will be restored for all, we anticipate this to be complete by 7:00p. This time frame is corresponding with a maintenance period for myIT so additional outages are possible in the evening.